Warranty related questions


How does your sauna warranty compare to other brands?

You are purchasing the highest quality sauna on the market. We build our saunas with the finest wood, emitters and electronics. We warranty all components for one year parts and labour. Our units are able to be used in a commercial setting and will easily last a lifetime in a home application.


What do I do for parts after the warranty expires?
We carry all our sauna parts in our warehouse in Montreal, Canada. You can reach us at our toll free customer service number and our service technician tech will help you to figure out what parts you need if you need them.  We can either send you the replacement part at a reasonable cost or send a repair technician to your home. You will then pay for both the part and an hourly rate.


How does your Sauna warranty compare to other brands?

We offer a 1 (one) year parts and labor warranty anywhere in Canada. We have all our sauna parts in our warehouse in Montreal, Canada. Wherever you live in Canada, we have a repair technician for you. This service covers in and out of warranty repairs. Very few, if any, sauna providers offer you this king of service.


What are your warranty details?


This product is guaranteed against all manufactured faults and defects for a period of One (1) year from the date of purchase. For repairs or product defects, please call our customer service department at: 1-866-967-7333. Please have your proof of purchase on hand. If we are not able to replace your defective part, we will send you a service technician for repairs.

Important notes: Any damages caused by an accident or an abusive usage are NOT covered under warranty. We also decline all responsibility concerning indirect or consecutive damages. In certain Canadian provinces, it is not permitted to limit indirect or consecutive damages. Therefore it is possible these limitations are not applicable to you. This warranty gives you specific legal rights. You may also have other legal rights which vary from one province to another.


How can I reach your company?

Our CUSTOMER SERVICE phone number is: 1-866-967-7333.

You can also reach us on the web at www.icomfort.ca


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