Care and maintenance related questions


How do I clean my iComfort massage chair?

Clean your massage chair often to keep it fresh and well maintained. Sweep or vacuum your massage chair periodically to remove dirt, hair, etc.

Important!  Never clean the massage chair with the AC plug still connected to the power outlet!

The entire chair's parts, whether plastic or leather, should be cleaned with a damp cloth and very mild cleaning agent and then wiped with a clean cloth. The plastic parts should be dried thoroughly while the chair cover tissue should be left to dry completely.


Are detergents recommended to clean my iComfort massage chair?

Avoid heavy detergents as they can discolour your iComfot massage chair or leave a residue.


Can I put my iComfort massage chair outside?

iComfort massage chairs are certified for indoor use only.


I have pets and children. Is it safe to get a massage chair?

We have gone to great lengths to make sure all our chairs are safe for use in any household environment. However, as with any household appliance, massage chairs should be used in accordance with safe operating instructions.


Can I rely on my iComfort massage chair to work properly for years to come?

We use only the finest materials and the highest-quality internal mechanics in the construction of our massage chairs. And if anything goes wrong, we are there to help you with some of the best guarantees and knowledgeable support experts around.


How much space does an iComfort massage chair need?

Space requirements are for about 3' x 6'. This is necessary for when the chair is reclined. Please check in the product specification section for more exact measurements or call our customer service representative at 1-866-967-7333.


Where is the best place to install my iComfort massage chair?

Massage chairs can take a respectable amount of room, which is why they often wind up in the bedroom or home office. Although you may think it would look great in your living room, other people in your household might feel differently. Discuss it with others who share the space to be sure it works for them.

If you'd like a massage chair that reclines, you won't be able to position the back of the massage chair close to a wall. Measure the space you have in mind before selecting a chair. A massage chair salesperson should be able to tell you how much room you need for the massage chair to recline all the way, and whether the particular model you're interested in will work in your space.

Most iComfort massage chairs have wheels, so the chair can be moved from room to room or out of sight. This makes them ideal for people who don't mind a massage chair in their living room but want to be able to move it out of the way when company comes.


Massage chairs don’t fit with my home décor.

Incorporating many luxurious, top-grade, natural materials including fine leather and a wide breadth of colors choices, each iComfort massage chairs is designed to fit into today’s traditional and contemporary living spaces just as any other chair or piece of furniture would. As such, iComfort chairs can be incorporated into living spaces as a permanent part of a room’s décor rather than as an extra luxury item.

iComfort offers one of the broadest line of massage chairs available, each with its own distinct design and style. We have a chair suited for most styles and living spaces.


How long can I run my chair continuously?

iComfort massage chairs should be given a rest after about an hour to avoid overheating however very rare and unusual.


Unusual sounds during operation.

The following sounds are generated due to the nature of the massage chair mechanisms and are normal. If in doubt, call our customer service representative at 1-866-967-7333. We will gladly help.

- Rattling sound during tapping

- Noise during UP/DOWN operation of massaging rollers and clinking sound during massage operation

- Creaking sound caused by massaging rollers and cloth during massaging operation

- Gear meshing sound

- Sound of air massage

- "Pusshu" sound (Change valve sound)

- "Buu" sound (Sound of pump operation)

- "Pako" sound (Sound when the airbags fills out)

- Hissing sound (Exhaust sound)

- Wobbling foot rest


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